REFUND POLICY

Right Of Withdrawal
 

The provisions of this article only apply to Customers who purchase articles online from Twoheadsmorebrands in their capacity as consumers.
 

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
 

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.
 

To exercise the right of withdrawal, the Customer must inform Twoheadsmorebrands by e-mail addressed to the customer service or by registered letter to the following address: Stenebrug 55, 9400 Ninove of its decision to withdraw from the agreement by means of an unequivocal statement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
 

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
 

The Customer must return or hand over the goods to Twoheadsmorebrands, Stenebrug 55 , 9402 Ninove, without delay, but in any case no later than 14 calendar days after the day on which it communicated its decision to withdraw from the agreement to Twoheadsmorebrands. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.
 

The direct costs of returning the goods are borne by the Customer.
 

If the returned product has been diminished in value in any way, Twoheadsmorebrands reserves the right to hold the customer liable and claim damages for any diminished value of the goods resulting from the use of the goods by the customer beyond than necessary for the nature, characteristics and operation of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
 

If the Customer cancels the agreement, Twoheadsmorebrands will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Twoheadsmorebrands has been informed of the Customer’s decision to cancel the agreement. dissolve. . withdrawn. For sales agreements, Twoheadsmorebrands may withhold reimbursement until it has physically received all goods back, or until Customer has demonstrated that it has returned the goods, whichever is the earliest.
 

Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Twoheadsmorebrands will not be refunded.
 

Twoheadsmorebrands will refund the Customer by bank transfer, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged any fees for such reimbursement.
 

Guarantee
 

Under the law of 21 September 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantees do not affect these rights.
 

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
 

For items purchased online and delivered to the customer’s home, the customer must contact Twoheadsmorebrands Customer Service and return the item to Twoheadsmorebrands at their expense.
 

If a defect is detected, the Customer must inform Twoheadsmorebrands of this as soon as possible. Any defect must in any case be reported by the Customer within a period of 2 months after its discovery. After that, any right to repair or replacement will lapse.
 

The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual , adjustments or changes to the article, heavy-handed use, poor maintenance or any other abnormal or incorrect use.
 

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to evidence to the contrary by the Customer.